Refund & Revision Policy

Vista Headshot Studio provides custom digital headshots based on the photos, preferences, and information you submit.

Because each order requires time, software processing, image generation, review, and editing, refunds are limited once work has started.

AI-generated headshots can produce professional and realistic results, but they are not the same as traditional photography.

Your final images may include slight differences in:

• Facial expression
• Skin texture
• Hair shape or color
• Clothing appearance
• Background details
• Lighting
• Body angle
• Facial proportions
• Overall likeness

We make reasonable efforts to create headshots that look professional and recognizable, but we do not guarantee that every image will look exactly like you or match every personal expectation.

If there is a problem with your delivered images, you may request a revision within 7 days of receiving your final headshots.

Revision requests should be sent to:

contact@vistaportraitstudio.com

Please include your name, order email, and a clear explanation of what needs to be corrected.

Reasonable revisions may include corrections for:

• Obvious AI distortions
• Unnatural facial features
• Incorrect background style
• Incorrect clothing style
• Major lighting issues
• Major mismatch with the selected style
• Delivery errors
• Images that are clearly unusable due to generation defects

Our goal is to fix real quality issues, not to provide unlimited new image generations.

Revisions do not include:

• Complete changes in creative direction after delivery
• New photo submissions after the order has already been processed
• Requests for entirely different clothing, background, or style choices that were not selected originally
• Minor personal preference changes
• Unlimited image generations
• Requests based only on “I changed my mind”
• Requests to make the image look like a different person
• Requests that would create misleading, deceptive, or inappropriate images

Additional revision work may be available for an extra fee.

The quality of your uploaded photos affects the quality of your final headshots.

For best results, uploaded photos should be clear, well-lit, recent, and show your face from multiple angles.

Poor results may happen if the uploaded photos are:

• Blurry
• Too dark
• Heavily filtered
• Overly edited
• Too far away
• Covered by sunglasses, hats, masks, or heavy shadows
• Low resolution
• Not recent
• Not actually photos of the person ordering the headshots

If your uploaded photos are too low quality to create a usable result, we may ask you to submit better photos before continuing.

Refunds are handled based on the status of your order.

Before Processing Begins

If you request a cancellation before we begin processing your order, you may be eligible for a full refund.

After Processing Begins

Once processing has started, a full refund may not be available because custom work, software costs, review time, and editing may already be underway.

Depending on the situation, we may offer:

• A revision
• A replacement image set
• A partial refund
• A full refund
• Store credit or order credit

The available option will depend on the issue and the status of the order.

After Final Delivery

After final images are delivered, refunds are generally not provided unless there is a major issue that we are unable to reasonably correct.

Refunds are generally not provided for:

• Change of mind after the order begins
• Failure to read the service description before purchasing
• Failure to read this Refund & Revision Policy before purchasing
• Personal preference after images are delivered
• Low-quality uploaded photos
• Unreasonable expectations about AI-generated images
• Minor differences between the final images and your natural appearance
• Requests submitted more than 7 days after delivery
• Refusal to provide additional information needed to complete the order
• Using the images for a purpose they were not designed for
• Wanting a traditional photography result from an AI-assisted service
• Delays caused by incorrect contact information or customer non-response

If your final images contain major quality problems, contact us within 7 days of delivery.

Major quality issues may include:

• Severe facial distortion
• Images that are clearly unusable
• Incorrect person or wrong order delivered
• Significant mismatch with the package or style selected
• Technical delivery failure

If we confirm a major issue, we will make reasonable efforts to correct it through revisions or replacement images.

If we cannot reasonably fix the issue, we may provide a partial or full refund at our discretion.

Any turnaround times shown on our website are estimates, not guarantees.

Delays may happen because of order volume, image quality, revision requests, technical problems, customer response time, or third-party service delays.

A delay does not automatically qualify an order for a refund unless we are unable to complete the service within a reasonable time.

Final images are delivered digitally.

You are responsible for downloading and saving your final images after delivery.

We may not store completed orders indefinitely, so we recommend downloading and backing up your images as soon as they are delivered.

If there is a problem with your order, please contact us first at: contact@vistaportraitstudio.com

We will make reasonable efforts to resolve legitimate issues.

Filing a chargeback without first contacting us may delay resolution and may affect your ability to place future orders.

We reserve the right to deny revision or refund requests that appear abusive, fraudulent, dishonest, excessive, or inconsistent with this policy.

This includes attempts to receive completed custom images and then demand a refund without a legitimate issue.

We may update this Refund & Revision Policy from time to time.

When we update the policy, we will revise the “Last Updated” date above.

The policy in effect at the time of your purchase will generally apply to your order unless a change is required by law or is more favorable to you.

For refund or revision questions, contact us at:

Vista Headshot Studio
Website: https://vistaportraitstudio.com
Email: contact@vistaportraitstudio.com